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How to contact Vossy Client Services
GET IN TOUCH WITH US
In Store Appointments
Visit a vossy boutique in person for advice on everything from styling and gifting to aftercare.
Book an Appointment
Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.
All about your orders
Order & Return Tracking
Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY VOSSY account, you can sign in for delivery updates online or in the App.
Complimentary Shipping & Returns
Enjoy shipping in 1-2 business days, extended returns for holidays season and streamlined exchanges with no extra cost.
Complimentary Shipping & Returns
Discover how to properly care for your beloved Vossy products or how to request a repair.
FREQUENTLY ASKED QUESTIONS
How can I contact vossy?
To contact us, you can reach out to our dedicated Client Service through vossy official website. Visit the “Contact Us” section, where you’ll find email addresses and phone numbers to connect with us.
How quickly can I expect a reply if I contact Vossy Client Service?
We strive to respond to all inquiries promptly, but response times may vary depending on the volume of messages we receive.
How do I get in touch with a specific boutique?
If you’re looking to get in touch with a specific boutique, you can find their contact information on our website in the Store Locator page.
How does an appointment with Vossy work?
In-Store Appointments offer a personalized experience within our physical boutiques. Book your appointment on the website — you will receive a confirmation via email or phone. Once you arrive at your chosen store, you can enjoy priority access without having to wait in line. Our Client Advisor will assist you throughout your visit, offering advice on everything from styling and gifting to aftercare.
Can I contact client service for assistance?
Our Client Service team is available to handle any assistance or repair requests for Vossy products. Our Client Advisors will recommend the best solutions based on an initial assessment of the item and will provide updates throughout the process. From iconic accessories like bags and wallets to sunglasses, shoes, and valuable pieces like jewellery and watches, we offer support for every product. Our after-sales service is also available at our boutiques and through authorized retailers.
